CHANGE & RETURNS
To withdraw from the purchase, you must communicate this intention no later than 14 days from receipt of the purchased products. The communication must be made via certified e-mail to firstname.lastname@example.org specifying in the subject the no. order. In the communication it will be necessary to specify the products purchased and the willingness to withdraw from the purchase. Our Customer Care will respond by e-mail authorizing the return of the goods exclusively with a voucher to be spent on the online shop (12 months valid), of equal value to the amount spent excluding shipping costs. For returns from non-EU countries, the sender must declare 40 dollars as value of the shipment and indicate that it is a return of goods.
Together with the sending of the will of withdrawal, the Customer is required to send by express courier and at his own expense (DAN MORE – Viale Palmiro Togliatti 1666 00155 Roma Italy), within 14 days from the communication, the goods to our warehouses as they are. In other words, received absolutely new, unused, complete with all its parts and in its original packaging (tags, envelopes and packaging), placing it in suitable packaging so as to guarantee its integrity during transport. The Customer must insert a sheet with his name and order number inside the package and the request for issuing a voucher or replacement product.
Failure to comply with these principles makes the right of withdrawal inapplicable. Within 14 days of receiving the official communication and the goods, DAN MORE will make the refund. The only cost to be paid by the Customer, to make use of the right of withdrawal, is the shipping cost for the transport of the goods to our office and any customs charges always charged to the Customer. For any subsequent return requests for the same order / item, the shipping costs for the return and redelivery will be charged to the Customer. The goods travel with risk borne by the customer. Therefore, in case of loss of the parcel, which is the subject of the withdrawal, DAN MORE will not be obliged to refund. In case of damage to the goods during transport, DAN MORE will notify the Customer, to allow him to promptly file a complaint against the courier chosen by him and obtain the relative reimbursement. The product will then be made available to the Customer, simultaneously canceling the request for withdrawal. DAN MORE will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.
In any case, the Customer will lose the right of withdrawal in cases where DAN MORE ascertains that:
the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or original internal packaging;
the product lacks integral elements and / or accessories (eg closures, laces, buckles, etc.);
the product is missing the disposable seal.
In case of forfeiture of the right of withdrawal, DAN MORE will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.
EXCHANGE OF GOODS
The communication must be made by email to email@example.com specifying in the subject the no. order. In the communication it will be necessary to specify the products purchased and the willingness to replace them. Our Customer Care will reply by e-mail giving authorization to exchange the goods. The Customer is required to send by express courier and at his own expense (to the address of the nearest warehouse, which can be found on the delivery note affixed to the package received), within 14 days of communication, the goods at our warehouses as they have been received, that is absolutely new, unused, complete with all its parts and in its original packaging (tags, envelopes and packaging), placing it in suitable packaging to ensure its integrity during transport.
DAN MORE allows you to exchange purchased goods ONLY under the following conditions:
in case of defective goods (the item will be replaced with the same item ordered);
if an incorrect size has been ordered (the replacement will take place with the same item ordered in the new size indicated, valid only for products that are not on sale at no additional cost);
in the event that the item received is totally different from the one ordered.
Will not be accepted for replacement and returns:
Items intended for contact with private parts (briefs, thong, thong, body, coordinated etc.);
Articles with silicone parts such as back bands or transparent shoulder straps;
Items without original packaging which must also be in perfect condition;
Worn or washed items;
Items damaged due to improper treatment of the Customer;
Items returned cash on delivery or carriage forward;
Sale / offer / promotion items;
Items to which the attached tags have been removed;
Articles that have undergone changes